Your Privacy Matters.
At VELMORA, we believe customers should be able to understand how information related to their shopping experience is handled.
Our Approach to Privacy
This Privacy Policy explains how information may be collected, used, shared, and protected when you visit VELMORA, make a purchase, contact us, or otherwise interact with our store.
VELMORA is powered by Shopify, which provides technology used to operate our online store.
Information We May Collect
When you interact with our store, we may collect the following types of information:
Contact Information
Name, email address, phone number, and shipping address provided during checkout or account creation.
Order & Transaction Information
Purchase history, order details, payment information processed through secure payment providers.
Account Information
Username, password, and preferences if you create an account with us.
Customer Support Communications
Messages, inquiries, and feedback you provide when contacting our support team.
Device & Browsing Information
IP address, browser type, device information, and pages visited on our store.
Voluntary Information
Any additional information you choose to provide through surveys, reviews, or other interactions.
How Information May Be Used
Information collected may be used for the following purposes:
- Processing and fulfilling orders
- Providing customer support and responding to inquiries
- Communicating about orders, shipping, and delivery
- Operating and improving the store experience
- Maintaining security and preventing misuse
- Complying with applicable legal obligations
- Marketing communications where applicable and permitted
Shopify & Service Providers
VELMORA uses Shopify to operate its online store and may rely on service providers necessary for functions such as payment processing, order fulfillment, shipping, analytics, communications, or other store operations where applicable.
Add specific third-party service providers and their purposes here if applicable to your store operations.
Cookies & Similar Technologies
This website may use cookies or similar technologies for essential store functionality, preferences, performance, analytics, and advertising where applicable.
Marketing Communications
Customers may receive marketing communications when applicable and permitted, and should be provided with available methods to unsubscribe or manage preferences.
When Information May Be Shared
Information may be shared when reasonably necessary to operate the store, fulfill orders, process payments, provide services, maintain security, or meet legal obligations. VELMORA does not sell personal information.
Protecting Your Information
We take reasonable steps appropriate to our store operations to help protect information associated with customer transactions and interactions.
Data Retention
Information may be retained for periods reasonably necessary for store operations, transactions, legal obligations, dispute resolution, security, and other legitimate purposes where applicable.
Your Privacy Rights
Privacy rights may vary depending on where a customer lives and applicable law.
Add applicable customer rights and privacy request instructions here based on your store's legal obligations and jurisdictions served.
