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30-Day Return Window
Eligible items may be requested for return within 30 days of delivery, subject to the conditions outlined in this policy.
Return Eligibility
Returned products should generally be:
- In their original condition
- Unused or unworn where applicable
- Returned with original packaging where reasonably required
- Accompanied by proof of purchase or order information
Eligibility may depend on the product type and circumstances.
Items That May Not Be Eligible
Certain products may not be returnable for hygiene, safety, personalization, final-sale, or other applicable reasons. Please contact our support team if you have questions about a specific product.
How to Start a Return
Follow these simple steps to request a return:
Contact Us
Contact VELMORA customer support with your order number and reason for the return.
Review
Our support team will review the request and provide applicable return instructions.
Return
If approved, follow the provided return instructions.
Please do not send products to an address without first receiving return instructions from VELMORA.
Something Wrong With Your Order?
If your order arrives damaged, defective, or you receive an incorrect item, contact our support team as soon as possible. Please include your order number and relevant photos when appropriate so we can review the issue.
Refunds
Once an approved return or refund request has been reviewed, eligible refunds will be processed according to the applicable payment method and circumstances of the order.
Financial institutions may require additional time to reflect an approved refund in the original payment account.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipment.
Return Shipping
Return shipping responsibility and any applicable costs may depend on the reason for the return and the specific circumstances. Our support team will provide detailed return shipping instructions when your return request is approved.
Need Help With a Return?
Our customer support team is here to help with questions about returns, refunds, damaged products, or order issues.
30-Day Return Window
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