Shipping policy
VELMORA SHIPPING POLICY
At VELMORA, we are committed to providing a reliable and transparent shipping experience. Please review the information below before placing your order.
ORDER PROCESSING
Orders typically require processing before shipment. Processing times may vary depending on the product, availability, fulfillment location, weekends, holidays, and other operational factors.
Where available, the estimated processing and delivery information displayed on the product page provides the most relevant estimate for that specific product.
SHIPPING DESTINATIONS
VELMORA primarily serves customers in the United States.
Shipping availability may depend on the product, destination, fulfillment location, and carrier availability. If we are unable to fulfill an order to your provided address, we will contact you using the information provided with your order.
SHIPPING COSTS
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Where a product or promotion qualifies for free shipping, this will be clearly indicated on the product page or during checkout.
ESTIMATED DELIVERY
Estimated delivery times may vary by product, destination, fulfillment location, carrier, and other factors.
The estimated delivery information shown on an applicable product page is an estimate and is not a guaranteed delivery date.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, high shipping volumes, customs procedures, public holidays, transportation disruptions, or incorrect/incomplete shipping information.
TRACKING INFORMATION
When tracking information becomes available for your shipment, it may be provided through your order confirmation, shipping notification, customer account, tracking page, or other contact information associated with your order.
Please allow some time after shipment for the carrier's tracking system to update.
MULTIPLE PACKAGES
In some cases, an order containing multiple items may be fulfilled from different locations or shipped separately.
As a result, you may receive more than one package and more than one tracking number for the same order.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible at zeelman.digital@gmail.com.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
DELIVERY ISSUES
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the applicable carrier where appropriate.
If you still cannot locate your package, contact us and we will review the available shipment information and assist you with the next steps.
LOST, DAMAGED OR INCORRECT ORDERS
If your order appears to be lost in transit, arrives damaged, or you receive an incorrect item, please contact us at zeelman.digital@gmail.com.
Include your order number and, where applicable, clear photos or videos of the issue so that we can review your request.
CUSTOMS, DUTIES AND TAXES
Depending on the shipping destination and applicable laws, an order may be subject to taxes, customs duties, import fees, or other charges.
Where such charges are not collected during checkout, they may be the responsibility of the recipient as required by the applicable authorities.
DELIVERY TIME DISCLAIMER
All processing, shipping, and delivery timeframes provided by VELMORA are estimates unless explicitly stated otherwise.
VELMORA cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our reasonable control.
CONTACT US
If you have any questions regarding shipping, delivery, or tracking, please contact us:
VELMORA
Email: zeelman.digital@gmail.com
